Harris is a proven leader in tactical communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence.

Technical Assistance Center

01/08/2020 - 15:19
Communication is vital to our customers. We understand. That’s why we offer 24/7/365 support from our Lynchburg, Virginia offices. We are committed to keeping your mission-critical equipment online and performing like the day it was first put into service.Whether your L3Harris system equipment supports first responders, transportation or utility users, the L3Harris Technical Assistance Center offers an array of products and services designed to meet your critical needs.
Our Technical Assistance Center (TAC) is designed to save you time when handling technical issues with fixed site equipment, mobile and portable radios. Our experienced product specialists and system engineers are here to bolster the technical expertise of front-line maintenance personnel. U.S./North AmericaPhone: 800-528-7711 Opt. 3 Fax: 434-455-6712 Email UsInternationalPhone: 434-385-2400 Fax: 434-455-6712 Email Us
Technical Assistance for L3Harris Public Safety and Professional Communications Equipment
Software Services allows our customers to take advantage of technology improvements and provides a cost effective alternative to premature system replacement. Learn more about our Software FX and SUMS Programs.Software FX keeps your systems current. Not part of the Software FX Program but want to be? Contact the Technical Assistance Center
Software Services
Feature Upgrade Utility, known as the FEW Tool, is a collection of web pages designed to simplify the process of adding new features to individual or groups of radios. Customers that purchase add-on features can easily generate new feature codes via this web based application, drastically reducing the time necessary to perform the upgrade.Contact the Technical Assistance Center to for more information about this application.
Feature Upgrade Utility
https://www.harris.com/sites/default/files/images/solution/pspc-public-safety-technical-support-services.jpg|Harris Public Safety and Professional Communications Technical Support Services| (image/jpeg)
Technical Assistance Center (TAC) Datasheet|https://www.harris.com/sites/default/files/downloads/solutions/pspc-technical-assistance-center-tac-datasheet.pdf| (pdf)
Infrastructure Managed Services Brochure|https://www.harris.com/sites/default/files/managed-services-brochure.pdf| (pdf)
Software Managed Services (SMS) datasheet|https://www.harris.com/sites/default/files/downloads/solutions/software-managed-services-sms.pdf| (pdf)
Security Update Management Services (SUMS+) datasheet|https://www.harris.com/sites/default/files/downloads/solutions/security-update-managed-services-sums.pdf| (pdf)

EnableReport: Network Analysis
12/20/2019 - 16:49
L3Harris EnableReport, powered by Tait, delivers a clear, detailed analysis of P25 and DMR networks to help users optimize system performance. Issues are identified and resolved before critical communications can be threatened.
EnableReport’s secure web-based monitoring interface is available whenever and wherever needed, and user access levels provide security for critical network information. Reports are customizable, and standard daily, weekly and monthly views are included so administrators can quickly examine data, talkgroups and fleet usage to pinpoint trends and optimize resources around periods of peak demand. Administrators can document Key Performance Indicators, and reports can automatically be distributed to stakeholders.
Optimized P25 and DMR Network Performance
Optimize system performance of P25 and DMR networks Secure network access anytime, anywhere Flexible and customizable Maintain security with user access levels
Key Benefits
https://www.harris.com/sites/default/files/enablereport-p25-network-advanced-system-key.jpg|L3Harris EnableProtect Advanced System Key (ASK) protects access to your P25 network| (image/jpeg)
EnableReport Network Analysis Datasheet|https://www.harris.com/sites/default/files/enablereport-network-analysis.pdf| (pdf)